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Cancellation & Refund Policy – Menorah Jewellers

Effective Date: 09-08-2025

At Menorah Jewellers, we take pride in crafting and delivering high-quality imitation gold and gold-plated jewellery. We understand that sometimes you may need to cancel an order or request a refund, and this policy outlines how such cases are handled.

1. Order Cancellation

  • Before Dispatch:

    • Orders can be cancelled within 6 hours of placing the order by contacting our customer support.

    • Cancellations made within this time frame will receive a full refund.

  • After Dispatch:

    • Once the order has been shipped, cancellations are not possible. You may refer to our Return Policy for further assistance.

2. Return & Refund Eligibility

We accept returns and issue refunds only in the following cases:

  • The product is damaged or defective upon delivery.

  • The product received is different from what was ordered.

Conditions:

  • The issue must be reported within 24 hours of delivery.

  • A clear unboxing video from start to end must be provided as proof.

  • The product must be unused, in original condition, with all packaging, tags, and invoices intact.

3. Refund Process

  • Once your return is approved and we receive the product back in original condition, we will initiate a refund.

  • Refunds are processed within 7–10 business days through the original payment method.

  • Shipping charges are non-refundable, except in cases where the return is due to our error.

4. Non-Refundable Cases

Refunds will not be provided if:

  • The product has been used, damaged, or altered by the customer.

  • There is no unboxing video proof for damage claims.

  • The return request is made after 24 hours of delivery.

  • Orders for customized or personalized jewellery are cancelled after production begins.

5. Exchange Option

In some cases, instead of a refund, we may offer an exchange or store credit for future purchases.

6. Contact for Cancellations & Refunds

For assistance, please reach out to us:

Menorah Jewellers
📍 Ernakulam, Kerala, India
📞 +91 8714317448
📧 connecttomenorah@gmail.com

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